UGREEN currently only supports orders delivered to the following countries (regions):

United State, Canada, Mexico, Brazil, United Kingdom, Germany, France, Netherlands, Spain, Italy, Portugal, Russia, Greece, Ireland, Norway, Sweden, Switzerland, Croatia, Finland, Belgium, Hungary, Israel, India, Japan, Malaysia, Singapore, Thailand, Australia, New Zealand.

We offer free shipping on orders over $30.

Most standard shipments are sent through S.F International Packet. The specific service depends on the weight and product type (e.g. Power bank) of your order.

Dispatch within 5 working days except unless there's a force majeure. The item will be shipped out from our worldwide warehouses randomly according to your location.

Shipping Time: 2 - 4 Weeks

The customer is responsible for any customs fees, import duties, or taxes that may be imposed by your country’s customs department.

Shipping carrier delay, weather delay or international Customs inspections delay are beyond our control. If you do not receive your item on time, please contact us for further assistance.

When you place an order on the UGREEN website, you will receive a shipping info email from UGREEN. Please check your email address. In addition, you can also check the shipping info through track order.

Shipping Hubs

All orders are processed and shipped directly from our distribution center in China at the moment, but we will build our warehouse soon in your country, including the USA, UK, German, Canada, and more countries.

Cancel or Change An Order

If you would like to change or cancel an order please contact us as soon as you can. We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay. We are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped. If your order has already shipped, please contact us to set up a merchandise return once you have received the shipment.

Freebie Terms & Conditions

Freebies are not for resale and will not be replaced if lost or stolen.

Freebies are provided on an “as is” basis (with its present look or condition), without further warranty or any kind. Including but limited to, lost, misplaced, destroyed or stolen free gifts once they are claimed and these gifts are not redeemable for cash and cannot be transferred or exchanged.