We want your online shopping experience to be simple and enjoyable. If you have any questions regarding shopping policies or procedures, please feel free to contact us service@ugreen.com.
Pricing
We always try to offer our customers wallet friendly prices on UGREEN products. reserves the right to change prices for products displayed on ugreen.com at any time and particularly to correct pricing mistakes that appear on our website.
Coupon codes
UGREEN will offer various coupon codes, please pay attention to the expired date.
* New customer discount cannot be used for products that are in store discount activities.
Proof of Purchase
UGREEN will send you an order confirmation via email, if you have included an email address.
Accepted Methods of Payment
- Credit Card (Visa, MasterCard, American Express, Discover)
- Online Store Gift Cards/ Coupons
- Paypal
Credit Card Charges
Your credit card will be charged ($ USD) when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
Sales Tax
In accordance with state and government law, UGREEN must apply appropriate sales tax based on the shipping address provided and the current tax rate at the time of purchase*. If sales tax changes before products are shipped, the tax rate at the time order is invoiced will apply.
*Excludes UGREEN Power Station and Solar Panel products.
Tax-Exempt Orders
If an order is placed on behalf of a tax-exempt organization or individual, including those using Form W-9, please send an email to service@ugreen.com. Be prepared to provide proof of state tax-exempt status for the state in which the product is being shipped. A representative will advise you on how to fax/email your tax-exempt certificate in order to initiate the tax refund process. The refund will be credited back to the original method of payment used to place the order. Organizations and/or individual names on the order must match the state tax-exempt certificate exactly. UGREEN Group, Ltd. does not accept federal tax exemption certificates.
Company Name：HONG KONG UGREEN LIMITED
Company Address：LongHua District，Ugreen Building, Longcheng Industrial Park，Shenzhen，guangdong，China
