GLOBAL PRIVACY POLICY

 

Last updated: February 28, 2024

 

We take your privacy seriously. This Privacy Policy describes the policies and practices of America Ugreen Limited (“Ugreen“,"we” or "us")) in relation to the collection and use of your personal data and sets forth your privacy rights. We recognize that privacy is an ongoing responsibility and will therefore update this Privacy Policy from time to time update this Privacy Notice as we adopt new personal data practices or adopt new privacy policies.

This website is intended for users all over the world. Therefore, please note that our privacy practices are subject to the applicable laws of the jurisdictions in which we operate. You will see other region-specific terms that apply only to customers in those regions or that are required by applicable law.

 

This policy is intended to help you understand:

  1. WHAT PERSONAL DATA WE COLLECT AND HOW WE USE IT
  2. HOW WE DISCLOSE YOUR PERSONAL DATA
  3. HOW WE PROTECT YOUR PERSONAL DATA
  4. DATA RETENTION
  5. MARKETING COMMUNICATIONS AND SUBSCRIPTIONS
  6. YOUR RIGHTS
  7. INTERNATIONAL TRANSFERS
  8. ADDITIONAL POLICY FOR CALIFORNIA RESIDENTS
  9. ADDITIONAL POLICY FOR INDIVIDUALS LOCATED IN THE EEA AND THE UNITED KINGDOM
  10. ADDITIONAL POLICY TO INDIVIDUALS IN CANADA
  11. CHILDREN'S PRIVACY
  12. UPDATE
  13. CONTACT INFORMATION

 

1. WHAT PERSONAL DATA WE COLLECT AND HOW WE USE IT

The types of personal data we may collect about you include data you provide to us, data from third parties, and automatically collected information about your use of our Services.

 A. Data that you provide to us directly and voluntarily

(1)Subscribe

If you choose to subscribe to our newsletters about new product launches, promotions and exhibitions to get 10% off voucher, you will need to provide your email address to receive the newsletters and create a Ugreen account to receive and use the voucher.

We rely on your consent as the lawful basis for processing your personal data.

 

(2)Register

You have the option to register as a member of Ugreen. Members can view the shopping cart, order history, registration information and point balance, etc. When registering as a member, you need to set up a user name, provide your e-mail address, and set up a password.

We rely on your consent as the lawful basis for processing your personal data.

 

(3)Login

As a member, you must provide your e-mail address (account number) and password when you log in.

We rely on your consent as the lawful basis for processing your personal data.

 

(4)Check out

When you place an order, you must enter your e-mail address (account number), as well as the name, telephone number, and postal address of the recipient so that we can send your order to you. In addition, when paying, you will be taken to a thirdparty provider to enter the payment information, see "Payment information" below.

We rely on fulfillment of contract as the lawful basis for processing your personal data.

 

(5) Online customer service

When you shop and use the website, you can click "Chat" to get help from online customer service. When communicating with customer service, you can provide the username and email (account) if necessary.if you are logged in to chat with customer service online, we will save your chat record with customer service, so that you can easily trace the problem. If you are not logged in the chat recording will not be saved.

We rely on your consent as the lawful basis for processing your personal data.

 

(6) Order Tracking

You can track the status of your order through the Order Tracking feature, for which you will need to provide an Order number and Email address.

We rely on your consent as the lawful basis for processing your personal data.

 

B.Data that we collect automatically.

(7)Assign Sites

To speed up your access to our website, we collect IP addresses and assign you to the nearest website.

We rely on your consent as the lawful basis for processing your personal data.

 

C.Data from third parties.

(8)Student discount register

If you are a student, you can verify your student status on Studentsbeans, after verification, you can enjoy student-related discounts, we only collect "yes" or "no" feedback from the site.

We rely on your consent as the lawful basis for processing your personal data.

 

D.Payment information.

Any credit or debit card numbers you provide to pay for our services will be processed by a third-party payment processor that complies with the Payment Card Industry Data Security Standard (PCI/DSS). Any information collected by these third- party providers for the purpose of processing your payments is not available to us unless you have otherwise provided us with this information in connection with your use of the Sites or our Services.

 

 2. HOW WE DISCLOSE YOUR PERSONAL DATA

We do not share your information with a third party for their independent use unless: (1) you request , (2) you authorize it, or (3) it is required by law.

 

3. HOW WE PROTECT YOUR PERSONAL DATA

We take appropriate technical and organizational measures to ensure the security of your personal data.

We have taken appropriate security measures to protect your personal data and prevent unauthorized access, manipulation, damage or loss. We use encryption techniques to secure the transmission of your personal data. We use appropriate encryption, access control and identity verification technologies for stored personal data. We also appropriately restrict the access rights of our employees. In addition, we regularly create backup copies of personal data in order to be able to restore access to this data in the event of physical or technical incidents.

To address potential risks of leakage, damage and loss of personal data (referred to as “personal data security incidents"), we have developed a contingency plan for such incidents and conduct regular drills.

While we strive to protect your personal data, no internet transmission method or security system is perfect and we cannot guarantee that your data will be secure in all circumstances. You are often in the best position to protect yourself online. It is your responsibility to protect your login ID and password from access by third parties and to choose strong passwords.

 

4. DATA RETENTION

We will retain Personal Data where we have a justifiable business need to do so and/or for as long as is needed to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g. for anti-money laundering, accounting or other purposes). When we do not have no justifiable business need to process your personal data, we will either delete or anonymize it or, if this is not possible (e.g. because your personal data has been stored in backup archives), we will securely store your personal data and isolate it from any further processing until deletion is possible.

 

5. MARKETING COMMUNICATIONS AND SUBSCRIPTIONS

If you receive commercial electronic communications or subscriptions from us, you can click on the "unsubscribe" link" contained in these communications.

 

6. YOUR RIGHTS

As the data subject,you have the following rights:

  • Access and portability
  • Erasure or deletion.
  • Rectification or rectification.
  • Objection to the processing.
  • Restriction of the processing.
  • Lodge a complaint with your local data protection authority.       

Objection to automated decision making.

These rights are not absolute and are subject to conditions or restrictions set out in applicable laws. You can contact us at service@ugreen.com to exercise these rights, and we will process your request in accordance with applicable privacy and data protection laws. To protect your privacy and security, we may take steps to verify your identity before complying with the request.

 

7. INTERNATIONAL BANK TRANSFERS

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there.

We will take all steps reasonably necessary to ensure that your Personal Data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal data. If you do not want your Personal Data to be transferred to, or processed or stored in, a country or jurisdiction outside of the country or jurisdiction in which you are located, you should not use our Services.

 

8. ADDITIONAL POLICY FOR CALIFORNIA RESIDENTS 

This section applies only to California residents.

You may request information concerning the categories of personal data (if any) that we disclose to third parties or affiliates for their direct marketing purposes. To make such a request, please see the "CONTACT INFORMATION " section below.

If you are under 18 years of age and have a registered account, you may request that we remove content or information that you have posted on the Site or stored on our servers by submitting a written request as indicated in the "CONTACT INFORMATION" section below and clearly identifying the content or information you wish to have removed and providing sufficient information to allow us to locate the content or information to be removed.

 

9. ADDITIONAL POLICY FOR INDIVIDUALS LOCATED IN THE EEA AND THE UNITED KINGDOM 

This section applies only to individuals who access or use our Services while located in the European Economic Area or the United Kingdom (collectively, "Europe").

The controller for the processing described in this Privacy Policy is America Ugreen Limited(108 WEST 13TH ST WILMINGTON, DE 19801, USA County of Delaware). You can contact our Data Protection Officer or DATAREP at service@ugreen.com.

We will protect your personal data in accordance with this Privacy Policy wherever it is processed and take appropriate contractual or other steps to protect the personal data concerned in accordance with applicable laws. These steps include implementing the European Commission's Standard Contractual Clauses for the transfer of personal data to our service providers and business partners located in countries that are not considered by the EU to provide an adequate level of data protection.

 

10. ADDITIONAL POLICIES FOR INDIVIDUALS IN CANADA

You may request details about our privacy practices, access or correct your personal data, or lodge a complaint by contacting us at CONTACT INFORMATION.

 

11.PRIVACY FOR CHILDREN

We do not knowingly attempt to solicit or receive information from children. If you are a parent of a child and believe that your child has provided us with information about themselves, please contact us using the information in the Contact Us section below.

 

12.UPDATE

We may update this Privacy Policy if applicable law and our business practices change. When this policy is updated, we will notify you via a pop-up window on our website or we will seek your consent again.

 

13. CONTACT INFORMATION

If you have any questions or concerns about this Privacy Policy, please contact us at service@ugreen.com.