All of our products are fully guaranteed by the manufacturer for 18 months to the original purchaser unless specifically stated otherwise (refer to the complete warranty included with the product for more details). The manufacturer’s warranty covers repair or replacement of defective parts, subject to the conditions set forth.
Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in Ugreen’s warehouse for inspection, the refund process will begin.
The product(s) must be unused - in its original packaging with labels and protective stickers intact - and still in the same new condition as when the product was received.
Kindly note that you may be subject to the shipping expenses in returning this package to us.
Returns are allowed for one or more of the following conditions:
- Was delivered in a physically damaged condition
- Has missing parts or accessories
- Is different from what was ordered
- Is no longer needed (not all items may be eligible)
- All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you.
Replacements / Exchanges
We make every attempt to provide you with a replacement product that is the same as the item purchased. However, Ugreen reserves the right to provide you with a replacement product that is a product of a similar style or a substitute equivalent that may not be of the like kind (depending on availability). In the event we cannot provide you with the same product as a replacement, we will notify you immediately and ensure you agree with the replacement product. Customers are fully responsible for shipping and handling charges for exchanges, as well as the difference in cost of the products.